Privacy Policy

This Privacy Policy applies to Silicon Hills Technology LLC, a limited liability company based in Austin, Texas. We operate AI-powered communication and business automation services.

For privacy-related inquiries, contact us at: privacy@siliconhillstechnology.com

Depending on how you interact with our services, we may collect the following categories of personal information:

• Contact information: Caller name, phone number, and email address captured by our Emma AI phone agent during inbound calls to client business lines.
• Service request details: Property address, service description, and scheduling preferences provided during inbound calls.
• Communication history: SMS and email message logs between callers and client businesses facilitated through our platform.
• Portal usage data: Login timestamps, session activity, and feature usage for business owner accounts on the Silicon Hills platform.
• Payment information: Billing details processed by Stripe on behalf of business clients. Silicon Hills Technology does not store, transmit, or have access to raw card numbers.
• Technical data: Browser cookies, session identifiers, and analytics data collected automatically when interacting with our platform.

We collect personal information through the following means:

• Emma AI phone agent: Captures caller information during inbound calls routed through client business phone lines powered by Vapi voice infrastructure.
• Web forms and portal interactions: Information submitted directly through the Silicon Hills business dashboard.
• Third-party integrations: Data received from Twilio (SMS delivery), Stripe (payment processing), Supabase (database hosting), and Vapi (AI voice infrastructure) in the course of delivering our services.
• Automated tracking: Cookies and session tokens set automatically when you access our platform to maintain authentication and session state.

We use the personal information we collect for the following purposes:

• Delivering AI-powered lead capture and notification services to field service businesses.
• Creating and managing service requests in client CRM systems on behalf of the business you contacted.
• Sending SMS and email confirmations to callers regarding their service requests.
• Sending lead notifications and summaries to business owners.
• Improving AI agent performance and service quality through anonymized usage analysis.
• Billing and payment processing for business client subscriptions.

By engaging with our Emma AI phone agent during an inbound call, callers consent to receive SMS communications related to their service request from the business they contacted.

• Every SMS we send includes clear opt-out instructions (reply STOP to unsubscribe).
• Opt-out requests are honored immediately and logged to prevent future messages.
• Message and data rates may apply depending on your carrier plan.
• Message frequency varies based on service activity and is not fixed.
• Reply HELP to any message for support contact information.

We do not sell, rent, or trade personal data. We share data only as necessary to deliver our services, with the following parties:

• Twilio: SMS delivery infrastructure.
• Stripe: Secure payment processing for business subscriptions.
• Supabase: Encrypted database hosting for all platform data.
• Vapi: AI voice infrastructure powering the Emma phone agent.
• Client businesses: The field service business whose phone line you called. Your lead information is shared with that business as the primary purpose of our service.

We do not share data with advertising networks, data brokers, or unaffiliated third parties.

We retain personal data only as long as necessary for the purposes described above or as required by law:

• Call and lead data: Retained for 2 years from the date of collection.
• Payment records: Retained for 7 years in accordance with financial recordkeeping requirements.
• SMS logs: Retained for 1 year from the date of the message.
• Portal usage data: Retained for the duration of the active business account plus 1 year.

To request deletion of your data, email privacy@siliconhillstechnology.com. Deletion requests will be honored within 30 days subject to applicable legal retention requirements.

You have the following rights with respect to your personal data:

• Access: You may request a copy of the personal data we hold about you.
• Correction: You may request correction of inaccurate or incomplete data.
• Deletion: You may request deletion of your data, subject to legal retention requirements.
• SMS opt-out: You may opt out of SMS communications at any time by replying STOP to any message.
• California residents (CCPA): California residents have the right to know what personal information is collected, the right to delete personal information, the right to opt out of the sale of personal information (we do not sell personal information), and the right to non-discrimination for exercising these rights.

To exercise any of these rights, contact us at privacy@siliconhillstechnology.com.

We implement industry-standard security measures to protect your personal data:

• All data in transit is encrypted using TLS (Transport Layer Security).
• All data at rest is encrypted within Supabase-managed infrastructure.
• Access to personal data is limited to authorized Silicon Hills personnel and the automated systems required to deliver our services.
• No third-party advertising or marketing services have access to your data.

No system is completely impenetrable. If you believe your data may have been compromised, contact us immediately at privacy@siliconhillstechnology.com.

Our services are designed for use by adults engaging with field service businesses. We do not knowingly collect, store, or process personal data from individuals under 18 years of age. If we become aware that data from a minor has been collected, we will delete it promptly.

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or data practices. When we make material changes, we will notify affected users via email or a prominent notice in the Silicon Hills dashboard no less than 14 days before the change takes effect.

The "Last updated" date at the top of this page reflects the most recent revision.

For questions, requests, or concerns about this Privacy Policy or our data practices, contact us at:

Silicon Hills Technology LLC
Austin, Texas
privacy@siliconhillstechnology.com